Terms & Conditions

Terms & Conditions – Coastal Home Services

By booking a service with Coastal Home Services, you agree to the following Terms & Conditions:

1. Service Booking & Confirmation

• Services can be booked via our website, phone, or customer support.

• Bookings are confirmed based on technician availability.

• Customers must provide accurate details regarding the issue, location, and contact information.

2. Service Delivery

• We aim to provide service within 1–2 hours of booking, subject to technician availability and location.

• In case of delays due to traffic, weather, or unforeseen events, customers will be notified promptly.

3. Service Charges & Payments

• Service charges are explained before work begins.

• Payments must be made immediately after service completion via cash, UPI, debit/credit card, or online transfer.

• Charges for spare parts and materials are additional and will be communicated in advance.

4. Warranty

• All services include a 90-day warranty covering the work performed by our technicians.

• Warranty does not cover:

  • Damages caused by misuse, negligence, or third-party intervention.

  • Consumables such as filters, batteries, bulbs, or fuses.

  • Issues arising from customer-provided spare parts.

5. Cancellations & Rescheduling

• Customers may cancel or reschedule a booking at least 2 hours before the scheduled service time.

• Last-minute cancellations after the technician is dispatched may incur a visit fee.

6. Customer Responsibilities

• Provide safe and timely access to the premises for the technician.

• Ensure all relevant information about the issue is disclosed.

• Keep pets, valuables, and fragile items secure during service.

7. Refund Policy

• Refunds will be issued only under conditions outlined in our Refund Policy.

• Service charges are non-refundable once the work is completed.

8. Limitation of Liability

• Coastal Home Services is not responsible for:

  • Pre-existing damages in appliances, wiring, or plumbing.

  • Indirect losses such as downtime, inconvenience, or business loss.

  • Damages caused by faulty customer-supplied parts.

9. Technician Safety

• Customers must ensure a safe working environment.

• Technicians have the right to refuse service if conditions are unsafe.

10. Governing Law

• These Terms & Conditions are governed by the laws of India.

• Any disputes will be subject to the jurisdiction of local courts.