service policy

1. Commitment to Customers

We are committed to providing reliable, affordable, and timely repair and maintenance services for all types of home and office needs. Our trained technicians ensure high-quality workmanship and professional service.

2. Service Hours

• Services are available 7 days a week, between 9:00 AM – 8:00 PM.

• Emergency requests may be accommodated based on technician availability.

3. Response Time

• Standard service will be provided within 1–2 hours of booking (subject to technician availability and location).

• For scheduled appointments, our team will confirm the time slot in advance.

4. Warranty on Services

• All services come with a 90-day service warranty.

• If the same issue reoccurs within the warranty period, we will provide free repair/service.

• Warranty is applicable only to the service performed by our technicians and does not cover parts or damages caused by misuse, external factors, or third-party interventions.

5. Spare Parts & Materials

• Spare parts, if required, will be charged separately.

• Customers may choose to provide their own parts; however, Coastal Home Services will not be liable for the quality or warranty of customer-supplied materials.

6. Service Limitations

• Our warranty does not cover:

  • Damage due to negligence, mishandling, or external causes (e.g., power surges, water damage).

  • Services performed by other technicians after our repair.

  • Consumable items such as filters, batteries, or bulbs.

7. Payments

• Payment is due immediately after service completion.

• We accept cash, UPI, debit/credit cards, and online transfers.

8. Cancellations & Rescheduling

• Customers can cancel or reschedule appointments at least 2 hours before the scheduled service time without any charges.

• Last-minute cancellations may incur a nominal visit fee.

9. Customer Responsibilities

• Ensure safe access to the service area for technicians.

• Provide accurate details of the issue during booking to help us serve you better.

10. Safety & Professionalism

• All technicians are verified and trained.

• We follow safety protocols to ensure the protection of both customers and staff.

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.