Refund Policy

Refund Policy – Coastal Home Services

At Coastal Home Services, customer satisfaction is our top priority. We strive to deliver reliable and high-quality service. This Refund Policy outlines the conditions under which refunds may be issued.

1. Service Charges

• Service charges are applicable once a technician has visited the customer’s premises, regardless of whether the repair is completed.

• Refunds are not applicable for completed services where the work has been delivered as agreed.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

• If a service was booked and no technician was assigned or visited.

• If service was cancelled by Coastal Home Services due to unforeseen reasons and payment was already made.

• If the same issue persists within the warranty period and we are unable to resolve it after repeated attempts, a partial or full refund may be issued at our discretion.

3. Non-Refundable Conditions

Refunds will not be provided in the following cases:

• If the customer provides incorrect details at the time of booking.

• If the customer cancels after the technician has already arrived.

• For spare parts or materials purchased on behalf of the customer.

• If the issue arises again due to misuse, negligence, or third-party intervention.

4. Refund Process

• Approved refunds will be processed within 7–10 business days.

• Refunds will be made via the same payment method used during booking (UPI, card, online transfer, etc.).